And here's the problem time. Notice the big jump in latency and packet loss at hop 5 - the connection between Bend Cable and TAmerica.net (360 networks). Call your cable company - or email them - and point them at this post. When your data is using Verio, the connection is OK (slight packet loss, good latency). When your data is going through TAmerica, you get a *LOT* higher latency and significant packet loss. They should be able to talk about how they're working to solve this problem.