Trying to fix a weird game problem. 99% of the game works perfect, but one particular clan interface refuses to connect at all. Wargaming support says that the packet loss on hop 8 is the cause of my problems. But the final hop looks great and hop 8 doesn't really seem to exist, no IP, no nothing.

Is this really Comcast causing my problems or is Wargaming just refusing to admit that their game is broken?