Hey there! I'm wired directly into my modem via ethernet. These are the results I'm getting. Hop 1 packet loss carries all the way through to destination. However, what is hop 1? Doesn't look like anything familiar to me. If I switch over to wireless router connection, Hop 1 becomes 192.xxx.x.x but I receive the same results from Hop 2 down (which is still the 10.xxx.x.x ip.

I have had a technician here, he says my signal is fine. What is going on??