Hello all!

I'm new to this site; and I'm not an IT engineer by trade, so I apologize in advance for any ignorance on my behalf. I'm trying to help a non-profit health organization in Africa resolve connection issues. We currently have two 3 Mbps satellites that are load balanced by a Peplink 20. When I use Ping Plotter, I can't actually see Hop 2, but it looks like that's where the issue originates.

Ultimately I'm trying to decipher if the issue is internal with our router or if the issue is with the satellite company? We have other satellite connections nearby that perform much better, but the load is also significantly less. I could easily see bandwidth saturation issues, but I'm not sure how to determine if it occurs on our end or the ISP.

Any advice or input from the attached plot would be great!! Thanks so much!