Well, this is my last resort. I honestly didnt think i would have to use the forum to find out what my network issue is but here we go.


at the end of november of 2017 i've been having 'rubberband' issues when i play online games. unstable connection for 10-20 seconds every 8-15 minutes of gameplay. at first i thought, it'll probably go away, maybe it's the game servers but it just kept going on any game i would play. including wireless games on my phone and my ps4 console. i mainly use wired connection when i play PC games.

things I HAVE TRIED ALREADY and still NO FIX:
wired connection/wifi connection
reset modem
reset router
portforwarding? i never touch it
QoS all disabled
updated gpu driver
updated network adapters
updated bios
update cpu graphics driver
got a new comcast modem
had comcast reset signals
checked console and mobile games if it’s also has issues
had comcast tech remove old wires
tried a vpn
netsh winsock reset
netsh int ip reset
had comcast check the node - its green and clean
had a comcast check the main box
fully reset my PC

so i'm using a brand new modem my ISP gave me and bridge it to my brand new router which is a NETGEAR Nighthawk X4S R7800. I also fully reset my PC as if it's a brand new one.

i just recently downloaded pingplotter and it gave me this result:
[img]https://imgur.com/3ejaE8w[/img]

[img]https://imgur.com/a/HgTwD[/img]

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sadly enough, my ISP cant find any problem with anything. they kept giving me the "connections are healthy" and i've already had 3 techs who tried to fix my problems but yet i'm still receiving this. my question is, what could be the cause of this issue? i've checked the pingplotter "Common Network Problems" and from the looks of it, it seems like it could be a 'Bandwidth Saturation'. the strange thing about this is when i went to cmd prompt and ping my router and modem i didnt receive any packet loss but pingplotter did. i just want to find some answers to my network problem and if it can be fixed and hope someone here who is network experience knows what my issue is. thank you.