First, thank you for this amazing tool and outstanding support.

Problem outline:

• Intermittent connectivity loss, usually daily and often multiple times per day resulting in prolonged (>= 1 hour) outage
• Network includes 2 wired computers, 2 wireless computers, 7 other wireless devices, and 2 WPS devices; issue affects all devices equally
• Power cycling modem and router will fix the issue for a short time (usually <5 mins), then it goes right back
• Issue eventually just stops on it's own

Background/troubleshooting outline:

• We work from home and rely heavily on the internet to do our work (ie connectivity issues imapct not just our quality of life but also our checkbook)
• Moved from Arizona (Comcast) to North Carolina (Charter) October 2013; had zero problems in AZ with the same equipment (except for Charter issued modem, they wouldn't let us use ours)
• Issues with Charter from day one (not attacking them, they've been VERY nice but can't seem to help us); service calls several times a week
• Replaced router three times, moved and replaced all cables not in the wall at least twice, finally replaced router with Charter leased model so they would agree to support it...they've replaced it twice now
• Charter also replaced the modem twice
• Problem has occurred with any combination of equipment on the network (just 1 wired, just 1 wireless, one of each, etc.)
• Charter has just told us that "...our engineers have looked at your issue log and tracerts that you sent. They believe the problem is with your equipment."
• Neighbors claim to have intermittent issues as well but nobody else pushes their home network like we do 24/7
• Started PingPlotter just about 24 hours ago (Really wish I would've found you earlier, the functionality is perfect and that worksheet is awesome!)

Anyway, here is what I have so far. This is from a wireless connection and shows the typical issue as well as a long period of smooth sailing. I've been reading your guides and knowledgebase articles but don't yet have more than a baseline understanding of the process. Thanks for any help or insight!
-Sean