Hello,

We have been using Pingplotter for years and reciently installed Pingplotter Pro to centralize monitoring and email alerts when the destinations go offline.

Problem.
We are having an issue with the alerting sending far to many emails. With our current settings we are receiving emails at very short intervals of 5 minutes or more. We really only want them to be every 3 hours.

Question.
How can we change the settings to receive alerts every 180 minutes?

Current Configuration.
Our current trace interval is 2.5 seconds and our alerting configuration examines 100 samples and alerts when 2 or more samples are over 150ms. We are really wanting to monitor for packet loss but this also helps us with extreme latency. We then have the maximum email frequency set at 180 minutes and it waits 1 minute before sending an alert.

Goal.
The desination we are monitoring is experiencing intermittant packet loss and we want to be notified within a couple minutes when the packet loss is over 2% but only receive one email every three hours. Even if the destination goes offline then back on line several times, or stays offline the entire three hours.

The goal is for pingplotter to send an email which then creates a ticket in our helpdesk software. That ticket will then alert our help desk staff of the issue and a tech will then monitor pingplotter and periodically view the web interface over the next three hours and do further troubleshooting if necessary.

P.S. Shouldn't "Maximum e-mail frequency in minutes" really be "Minimum e-mail frequency in minutes"? I say this because the popup dialog says "Dont send e-mail more often than this". Maximum inferrs the alerts will be sent sooner than the specified time but then the popup says the opposite.