so I've been having this issue recently where I am new to ping plotter as for when I started to use I found out that I've been having some packet loss since whenever I play multiplayer games I tend to stutter and lag for a sec or two.so I started to use ping plotter to find out what's wrong apparently I've been losing a lot of packets but I'm not sure how can I find the problem and fix it I have tested in both my laptop wired and wireless still the same results. A solution to this problem will be helpful.

Hello,

Thanks for reaching out!

It's honestly a bit tough to speculate on what may be happening here based only on the information we can see in the screenshot you've provided. I do see some packet loss occurring at the final destination in your trace - but it’s difficult to say where this pattern may be starting in the route without being able to see more information for the intermediate hops.

The packet loss you’re seeing at hop #1 here *likely* isn’t anything to worry about, though. The pattern at hop #1 doesn’t seem to be carrying through to the final destination, which implies that the device at hop #1 (likely your modem/router) may be down prioritizing timed out ICMP requests. If you’re interested, we cover this topic in more detail here:

http://www.pingman.com/kb/5

Your goal should be to correlate your experience with your network connection to any patterns you can identify in your PingPlotter results. For best results, you'll want to continuously trace (24x7, if possible) to the service you're having trouble with. In this case, if you're trying to troubleshoot stuttering/lag issues with an online game, you'll want to try and trace to the game server you're using. When you experience issues while playing your game, make note of it in PingPlotter (more details on how to do this here: http://www.pingplotter.com/manual/time_line_graphing.html), so you can see if any "problem" patterns are present in your PingPlotter results when you're actually running into problems with your network connection. We cover this practice in quite a bit more detail here:

http://www.pingman.com/kb/47

We've also got a great guide that goes over how to use PingPlotter to troubleshoot network issues, which may also prove helpful to you here:

http://www.pingplotter.com/fix-your-network/

If you'd like us to do some of the "heavy lifting" for you - we did just launch a new pilot program called PingPlotter Reader. With this service, we'd actually remotely monitor your connections for you over a period of time, and then compile all of our findings into a report. If you're interested, you can find more details on PingPlotter Reader here:

http://www.pingplotter.com/reader

Hopefully this helps out! If you have any other questions - please let us know.

Best wishes,

-Gary