Tried..spent hours. I am not too tech savvy. I've been having huge issues with ping and packet loss lately.

Can I post my .pws file for someone to look at and help me find the culprit of my issues? Thanks

Sure. Post a .pp2 file, or email one to support@nessoft.com and we'll be happy to have a look. Please describe the network problems you're seeing (not PingPlotter-capture problems necessarily, but service problems in general) so we know what we're looking for.

Hi Pete!

Thanks for the reply, I' have posted my issues on many sites hoping someone would help, but to no avail.
So again, thanks for the response.

What is the .pp2 filea? I don't see it at all
Should I do another new test? What do I need to tick in order to get a .pp2 file?



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Here is a Ping test I did using Windows CMD, Ping command;ONE AFTER ANOTHER


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\idolized>ping google.com

Pinging google.com [74.125.227.34] with 32 bytes of data:
Reply from 74.125.227.34: bytes=32 time=1650ms TTL=48
Reply from 74.125.227.34: bytes=32 time=101ms TTL=48
Reply from 74.125.227.34: bytes=32 time=1508ms TTL=48
Reply from 74.125.227.34: bytes=32 time=76ms TTL=48

Ping statistics for 74.125.227.34:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 76ms, Maximum = 1650ms, Average = 833ms

C:\Users\idolized>ping google.com

Pinging google.com [74.125.227.68] with 32 bytes of data:
Reply from 74.125.227.68: bytes=32 time=60ms TTL=48
Reply from 74.125.227.68: bytes=32 time=66ms TTL=48
Reply from 74.125.227.68: bytes=32 time=71ms TTL=48
Reply from 74.125.227.68: bytes=32 time=58ms TTL=48

Ping statistics for 74.125.227.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 71ms, Average = 63ms

C:\Users\idolized>

I would like to note that I am unable to access the router due to it being my landlords ( internet is his name ) and he lives next to me. HE too has having a slight issue he said, but he did he had NO packet loss nor ping as high as mine.


I've seen my packet loss go as high as 60%!



Things I've tried

1. allowing pinging through my firewall - no use
2. updating my drivers - no use

3. I tried a friends internet - wired and wireless.

Wireless results were the same as my place! HIGH PING! How could this be? He lives nearly 20 miles away from me.

I wired it, I got lower ping, but not as low as I thought - 100MS ping. I normally got around 55ms before this.

I've tried a USB wireless card (NETGEAR WV111v2)
Installed drivers and softward
Turned of my wireless card


Got high ping still at my place


Now this is crazy, because everyone else claims they are not getting high ping at all! How can this be? I've tried new hardware, new software...nothing seems to be working. I think something in my computer ( setting or something ) is causing this.

OR faulty hardware in my NEW LAPTOP.


My wireless card is a


Intel Centrino Wireless -N 1030


Thanks so much!!!

To make a .pp2, collect data in PingPlotter and use the File -> Save Sample Set... to save off the collected data. That file holds all the packet loss, latency and route changes.