#3424 - 07/29/19 04:29 PM
Mac app crashes on start
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Registered: 07/29/19
Posts: 2
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I've used PingPlotter off and on for the last 20 years on Windows. I've tried it several times on the Mac since it was released. It crashes every single time I start it. I just downloaded the latest version today, same crash on startup.
Apple CrashReporter gives me this: Process: PingPlotter [4571] Path: /Volumes/VOLUME/*/PingPlotter.app/Contents/MacOS/PingPlotter Identifier: com.pingman.pingplotter.mac Version: 5.11.3 (4924) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: PingPlotter [4571] User ID: 502
Date/Time: 2019-07-29 13:25:43.142 -0700 OS Version: Mac OS X 10.11.6 (15G22010) Report Version: 11 Anonymous UUID: 0C19D79C-EEB8-EABB-FA34-F5DF13FC087B
Time Awake Since Boot: 190000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 tid_160b Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY
Thread 0 Crashed:: tid_160b Dispatch queue: com.apple.main-thread 0 liblitehtml.dylib 0x000000010d435165 litehtml::html_tag::draw_children_box(void*, int, int, litehtml::position const*, litehtml::draw_flag, int) + 213 1 liblitehtml.dylib 0x000000010d4356fd litehtml::html_tag::draw_children_box(void*, int, int, litehtml::position const*, litehtml::draw_flag, int) + 1645 2 liblitehtml.dylib 0x000000010d4369f6 litehtml::html_tag::draw_stacking_context(void*, int, int, litehtml::position const*, bool) + 598 3 liblitehtml.dylib 0x000000010d40d438 Draw(DocContainer*, int, int, litehtml::position) + 40 4 ??? 0x000000010b5c6cf8 0 + 4485573880 5 ??? 0x000000010d4f9926 0 + 4518287654 6 com.pingman.pingplotter.mac 0x0000000103fa9101 mono_jit_runtime_invoke + 1441 7 com.pingman.pingplotter.mac 0x00000001040a6504 mono_runtime_try_invoke + 148 8 com.pingman.pingplotter.mac 0x00000001040a93a6 mono_runtime_invoke + 38 9 com.pingman.pingplotter.mac 0x000000010419e5bd native_to_managed_trampoline_10(objc_object*, objc_selector*, _MonoMethod**, CGRect, unsigned int) + 333 10 com.pingman.pingplotter.mac 0x00000001041d01f1 -[LiteHtmlSharp_Mac_LiteHtmlNSView drawRect:] + 129 11 com.apple.AppKit 0x00007fff9a3c87be -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inGraphicsContext:CGContext:topView:shouldChangeFontReferenceColor:] + 1331 12 com.apple.AppKit 0x00007fff9a3c8156 __46-[NSView(NSLayerKitGlue) drawLayer:inContext:]_block_invoke + 242 13 com.apple.AppKit 0x00007fff9a3c7caf -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 2403 14 com.apple.AppKit 0x00007fff9a3c7341 -[NSView(NSLayerKitGlue) drawLayer:inContext:] + 108 15 com.apple.QuartzCore 0x00007fff93a8ea05 CABackingStoreUpdate_ + 3494 16 com.apple.QuartzCore 0x00007fff93a8dc59 ___ZN2CA5Layer8display_Ev_block_invoke + 59 17 com.apple.QuartzCore 0x00007fff93a8d645 CA::Layer::display_() + 1565 18 com.apple.AppKit 0x00007fff9a3c6318 _NSBackingLayerDisplay + 641 19 com.apple.AppKit 0x00007fff9a3b8878 -[_NSViewBackingLayer display] + 818 20 com.apple.QuartzCore 0x00007fff93a7f38d CA::Layer::display_if_needed(CA::Transaction*) + 603 21 com.apple.QuartzCore 0x00007fff93a7eeb5 CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35 22 com.apple.QuartzCore 0x00007fff93a7e389 CA::Context::commit_transaction(CA::Transaction*) + 277 23 com.apple.QuartzCore 0x00007fff93a7dfd4 CA::Transaction::commit() + 508 24 com.apple.QuartzCore 0x00007fff93a89863 CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) + 71 25 com.apple.CoreFoundation 0x00007fff998dbfc7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 26 com.apple.CoreFoundation 0x00007fff998dbf37 __CFRunLoopDoObservers + 391 27 com.apple.CoreFoundation 0x00007fff998bae48 CFRunLoopRunSpecific + 328 28 com.apple.HIToolbox 0x00007fff916ed935 RunCurrentEventLoopInMode + 235 29 com.apple.HIToolbox 0x00007fff916ed677 ReceiveNextEventCommon + 184 30 com.apple.HIToolbox 0x00007fff916ed5af _BlockUntilNextEventMatchingListInModeWithFilter + 71 31 com.apple.AppKit 0x00007fff9a25fdf6 _DPSNextEvent + 1067 32 com.apple.AppKit 0x00007fff9a25f226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454 33 com.apple.AppKit 0x00007fff9a253d80 -[NSApplication run] + 682 34 com.pingman.pingplotter.mac 0x0000000103ea7679 xamarin_dyn_objc_msgSend + 217 35 ??? 0x00000001098601c5 0 + 4454744517 36 ??? 0x0000000104973e79 0 + 4371988089 37 com.pingman.pingplotter.mac 0x0000000103fa9101 mono_jit_runtime_invoke + 1441 38 com.pingman.pingplotter.mac 0x00000001040a4abf mono_runtime_invoke_checked + 127 39 com.pingman.pingplotter.mac 0x00000001040ab93e mono_runtime_exec_main_checked + 110 40 com.pingman.pingplotter.mac 0x0000000103f07cb9 mono_jit_exec + 297 41 com.pingman.pingplotter.mac 0x0000000103f0acb4 mono_main + 11156 42 com.pingman.pingplotter.mac 0x0000000103ea7f49 xamarin_main + 1305 43 com.pingman.pingplotter.mac 0x0000000103ea8f14 main + 36 44 libdyld.dylib 0x00007fff8b4165ad start + 1
It continues on a few pages...
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#3425 - 07/29/19 04:51 PM
Re: Mac app crashes on start
[Re: Drew]
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Pingman Staff
Registered: 10/16/17
Posts: 90
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Hey Drew,
Thanks for getting in touch! I'm sorry to hear PingPlotter's crashing on Mac for you. We'll get you sorted out - and by the way, thanks for being a long-time patron!
This is the first report that we've had of the new version hard crashing like this, so we really appreciate you bringing it to our attention.
I have some steps that *should* get you back to a functional state, but they do include clearing your PingPlotter data and resetting to a "fresh" instance of PingPlotter.
To clear your PingPlotter data, follow these steps: -Close PingPlotter application -Open Finder -> Go to Folder -Enter "~/Library/Application Support/" AND "/Library/Application Support/" -Delete the PingPlotter folders, if there are any PingPlotter folders in the locations above. It'll be in one or both of the folders.
Upon your next launch, PingPlotter will create a new folder and your application should resemble a fresh installation.
If you encounter any problems or if you require any additional assistance throughout the process, don't hesitate to reach out. You can also email right in to us at support@pingman.com - we'll get back to you pretty quick!
_________________________
Regards, Hayla
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#3466 - 09/12/19 11:12 AM
Re: Mac app crashes on start
[Re: Hayla]
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Registered: 07/29/19
Posts: 2
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Sorry I didn't get back to you sooner.
I deleted the folders as requested and restarted PingPlotter. Yes it did act as if it were a freshly installed program on restart, but it crashed again.
Crash reporter logs: Process: PingPlotter [8478] Path: /Applications/PingPlotter.app/Contents/MacOS/PingPlotter Identifier: com.pingman.pingplotter.mac Version: 5.9.3 (4481) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: PingPlotter [8478] User ID: 502
Date/Time: 2019-09-12 08:07:08.675 -0700 OS Version: Mac OS X 10.11.6 (15G22010) Report Version: 11 Anonymous UUID: 0C19D79C-EEB8-EABB-FA34-F5DF13FC087B
Time Awake Since Boot: 380000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 tid_160b Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY
Thread 0 Crashed:: tid_160b Dispatch queue: com.apple.main-thread 0 liblitehtml.dylib 0x00000001081f4165 litehtml::html_tag::draw_children_box(void*, int, int, litehtml::position const*, litehtml::draw_flag, int) + 213 1 liblitehtml.dylib 0x00000001081f46fd litehtml::html_tag::draw_children_box(void*, int, int, litehtml::position const*, litehtml::draw_flag, int) + 1645 2 liblitehtml.dylib 0x00000001081f59f6 litehtml::html_tag::draw_stacking_context(void*, int, int, litehtml::position const*, bool) + 598 3 liblitehtml.dylib 0x00000001081cc438 Draw(DocContainer*, int, int, litehtml::position) + 40 4 ??? 0x0000000107f67a68 0 + 4428561000 5 ??? 0x00000001083cf416 0 + 4433179670 6 com.pingman.pingplotter.mac 0x0000000100dff621 mono_jit_runtime_invoke + 1441 7 com.pingman.pingplotter.mac 0x0000000100efca24 mono_runtime_try_invoke + 148 8 com.pingman.pingplotter.mac 0x0000000100eff8c6 mono_runtime_invoke + 38 9 com.pingman.pingplotter.mac 0x0000000100ff4add native_to_managed_trampoline_10(objc_object*, objc_selector*, _MonoMethod**, CGRect, unsigned int) + 333 10 com.pingman.pingplotter.mac 0x0000000101026711 -[LiteHtmlSharp_Mac_LiteHtmlNSView drawRect:] + 129 11 com.apple.AppKit 0x00007fff9d9137be -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inGraphicsContext:CGContext:topView:shouldChangeFontReferenceColor:] + 1331 12 com.apple.AppKit 0x00007fff9d913156 __46-[NSView(NSLayerKitGlue) drawLayer:inContext:]_block_invoke + 242 13 com.apple.AppKit 0x00007fff9d912caf -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 2403 14 com.apple.AppKit 0x00007fff9d912341 -[NSView(NSLayerKitGlue) drawLayer:inContext:] + 108 15 com.apple.QuartzCore 0x00007fff96fd9a05 CABackingStoreUpdate_ + 3494 16 com.apple.QuartzCore 0x00007fff96fd8c59 ___ZN2CA5Layer8display_Ev_block_invoke + 59 17 com.apple.QuartzCore 0x00007fff96fd8645 CA::Layer::display_() + 1565 18 com.apple.AppKit 0x00007fff9d911318 _NSBackingLayerDisplay + 641 19 com.apple.AppKit 0x00007fff9d903878 -[_NSViewBackingLayer display] + 818 20 com.apple.QuartzCore 0x00007fff96fca38d CA::Layer::display_if_needed(CA::Transaction*) + 603 21 com.apple.QuartzCore 0x00007fff96fc9eb5 CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35 22 com.apple.QuartzCore 0x00007fff96fc9389 CA::Context::commit_transaction(CA::Transaction*) + 277 23 com.apple.QuartzCore 0x00007fff96fc8fd4 CA::Transaction::commit() + 508 24 com.apple.QuartzCore 0x00007fff96fd4863 CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) + 71 25 com.apple.CoreFoundation 0x00007fff9ce26fc7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 26 com.apple.CoreFoundation 0x00007fff9ce26f37 __CFRunLoopDoObservers + 391 27 com.apple.CoreFoundation 0x00007fff9ce05e48 CFRunLoopRunSpecific + 328 28 com.apple.HIToolbox 0x00007fff94c38935 RunCurrentEventLoopInMode + 235 29 com.apple.HIToolbox 0x00007fff94c3876f ReceiveNextEventCommon + 432 30 com.apple.HIToolbox 0x00007fff94c385af _BlockUntilNextEventMatchingListInModeWithFilter + 71 31 com.apple.AppKit 0x00007fff9d7aadf6 _DPSNextEvent + 1067 32 com.apple.AppKit 0x00007fff9d7aa226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454 33 com.apple.AppKit 0x00007fff9d79ed80 -[NSApplication run] + 682 34 com.pingman.pingplotter.mac 0x0000000100cfdb99 xamarin_dyn_objc_msgSend + 217 35 ??? 0x00000001066a3a25 0 + 4402592293 36 ??? 0x00000001017cae79 0 + 4319915641 37 com.pingman.pingplotter.mac 0x0000000100dff621 mono_jit_runtime_invoke + 1441 38 com.pingman.pingplotter.mac 0x0000000100efafdf mono_runtime_invoke_checked + 127 39 com.pingman.pingplotter.mac 0x0000000100f01e5e mono_runtime_exec_main_checked + 110 40 com.pingman.pingplotter.mac 0x0000000100d5e1d9 mono_jit_exec + 297 41 com.pingman.pingplotter.mac 0x0000000100d611d4 mono_main + 11156 42 com.pingman.pingplotter.mac 0x0000000100cfe469 xamarin_main + 1305 43 com.pingman.pingplotter.mac 0x0000000100cff434 main + 36 44 libdyld.dylib 0x00007fff8e9615ad start + 1
Again it continues for several pages...
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