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#3066 - 04/26/17 10:11 PM Pingplotter 5.4.3 Not Functional on Windows 10 x64 CU Version 1703
Immunity Offline


Registered: 04/26/17
Posts: 2
I updated to the Windows 10 Creators Update last week. Tonight I noticed that neither Pingplotter 5.4.2 nor Pingplotter 5.4.3 (uninstalled the old version just to be sure) would launch correctly on Windows 10 Version 1703 (Build 15063.138).

I've tried launching the program both with and without admin privileges - same result. Pingplotter will appear in task-manager for a split second, then silently crash, no error message.

Someone posted a reddit thread with the exact same issue here -
https://www.reddit.com/r/Windows10/comments/61u1ci/pingplotter_and_creators_update/

Please release an updated version that works on Windows 10 x64 CU. Thanks!

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#3071 - 04/28/17 11:28 AM Re: Pingplotter 5.4.3 Not Functional on Windows 10 x64 CU Version 1703 [Re: Immunity]
Kody Offline
Pingman Staff


Registered: 12/19/16
Posts: 10
Hello,

Thanks for the heads up on this! We have not had any reports of this yet, but we also had not seen the reddit post.

We are doing some testing in office and hope to have a resolution one way or another in the near future.

Cheers,
Kody

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#3088 - 06/03/17 09:16 PM Re: Pingplotter 5.4.3 Not Functional on Windows 10 x64 CU Version 1703 [Re: Kody]
Immunity Offline


Registered: 04/26/17
Posts: 2
I was able to track down the root cause of this issue.


MSI Afterburner (a graphics card monitoring/overclocking utility) v4.3.0, combined with a background service it installs, Rivatuner Statistics Server v6.6.0 causes your program to not launch properly as described above. Once I disabled those, Pingplotter 5.4.3 launches fine.

Not sure with whom the fault lies exactly, but there it is.

On Windows 10 x64 1703 (15063.332)

Edit - Updating Rivatuner Statistics Server to v7.0 Beta 19 resolves the issue permanently, I no longer have to exit it in order for Pingplotter to launch.



Edited by Immunity (06/03/17 09:27 PM)

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#3135 - 08/05/17 11:10 PM Re: Pingplotter 5.4.3 Not Functional on Windows 10 x64 CU Version 1703 [Re: Immunity]
sean8102 Offline


Registered: 08/05/17
Posts: 1
Originally Posted By: Immunity
I was able to track down the root cause of this issue.


MSI Afterburner (a graphics card monitoring/overclocking utility) v4.3.0, combined with a background service it installs, Rivatuner Statistics Server v6.6.0 causes your program to not launch properly as described above. Once I disabled those, Pingplotter 5.4.3 launches fine.

Not sure with whom the fault lies exactly, but there it is.

On Windows 10 x64 1703 (15063.332)

Edit - Updating Rivatuner Statistics Server to v7.0 Beta 19 resolves the issue permanently, I no longer have to exit it in order for Pingplotter to launch.



I'm experiencing this issue again now (I was the one that made that reddit post) on the latest insider build of Windows 10 x64 (build 16257.1). If I close MSI Afterburner and RivaTuner PingPlotter works. If I don't I get a "PingPlotter has stopped working" message as soon as I try to launch it. Also if I close AfterBurner and RivaTuner, launch PingPlotter then launch AfterBurner again PingPlotter crashes. I'm already running the latest beta version of RivaTuner you mentioned, and I did not have this issue in the previous insider build.

Not sure who needs to fix what but figured I'd give the PingPlotter devs a heads up and hopefully help out anyone else that experiences this issue. Maybe hopefully this wont occur on the "RTM" release version of the fall creators update.


Edited by sean8102 (08/05/17 11:11 PM)

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