Topic Options
#3058 - 04/14/17 09:23 AM Connection issues
Noin Offline


Registered: 04/14/17
Posts: 2
Hey everyone

I've been having issues with my internet connection past couple of weeks. I've managed to fix the majority of the issues by buying a netgear D7000 modem/router and chucking the home hub 5 across the living room. Streaming and buffering are a lot better on my devices.

However I find that every 5ish minutes the connection hitches up, network utilization goes to 0, web pages will hang, warcraft and diablo 3 just lock up with 10k+ latency and videos/streams will sit buffering till I refresh. I've ran a pingplotter for 200 hops to one of blizzards EU wow servers below are the results of that.

Any help would be greatly appreciated.


Attachments
bleh.jpg (248 downloads)



Edited by Noin (04/14/17 09:24 AM)

Top
#3060 - 04/14/17 01:34 PM Re: Connection issues [Re: Noin]
Gary Offline
PingPlotter Staff


Registered: 10/30/13
Posts: 185
Hey Noin,

Thanks for writing in.

It's tough to speculate on what may be going on here with the limited amount of data we can see in this screenshot. For the most part, these results don't *seem* to point to any specific problems. That doesn't mean that you're not experiencing issues, though - it just means that a bit more work may be required to capture them.

If you're having issues with your connection, your goal should be to correlate your experience with your network connection to any patterns you can identify in your PingPlotter results. For best results, you'll want to keep a trace running in PingPlotter constantly (24/7, if possible). When you experience problems with your network, make note of it in PingPlotter (more details on how to do this here: http://www.pingplotter.com/manual/time_line_graphing.html), so you can see if any "problem" patterns are present in your PingPlotter results when you're actually running into problems with your network connection. We cover this practice in quite a bit more detail here:

http://www.pingman.com/kb/47

Your next goal should be to eliminate any variables (that you have control over) to see if you can isolate what the culprit in your issue is. We've got a great article that provides some tactics and best practices on this front:

https://www.pingplotter.com/fix-your-network

Hopefully this helps get you headed in the right direction! If you should find yourself with any other questions - please let us know.

Best wishes,

-Gary

Top
#3061 - 04/15/17 07:48 AM Re: Connection issues [Re: Gary]
Noin Offline


Registered: 04/14/17
Posts: 2
Hey Gary

Thanks for getting in touch, I'll run a long test today and post back my findings and go through the guides you've provided. Is there a recommended IP or address I should be pinging to?

Top

Search

Who's Online
0 registered (), 15 Guests and 0 Spiders online.
Key: Admin, Global Mod, Mod