Pingman Tools Home Forums PingPlotter PingPlotter Support Private Network does not show hops

I am using PingPlotter Pro to monitor our VoIP connections to our branch offices.
These are similar subnets between hops. IE 172.18.1.2 ->172.18.1.1 -> 172.18.2.1 -> 172.18.2.2 using /24 subnet
PingPlotter only sees these as 1 hop but there are 2 routers between the switches. To see both routers have to open 2 sessions.

Is there anyway to manually put the hops in? I assume because the address are subnetted from a Class B PingPlotter does not recognize the hops.

PingPlotter doesn't recognize the hops because those routers don't decrement the TTL on packets. We can only report on devices that report back to us when they decrement the TTL to 0, and since those don't, we don't have any way of knowing about them.

You can certainly manually target these routers and show them on the summary screen, but we don't offer any mechanism to manually *insert* a router. This is an interesting idea, though...

- Pete