Hi gtg1881,

Thanks for sending over the share page. That makes it a lot easier to help you!

The packet loss you experienced during your Zoom calls was first introduced at hop 2. This indicates there was either an issue with the route between hops 1 (your router) and 2 (your provider).

I went ahead and created a share page for you that shows this issue: https://share.pingplotter.com/6r1skB3CWVi. I recommend you send this to your service provider to see if they can resolve this issue. You can follow this guide to help build your case.

Good luck to you!