Pingman Tools Home Forums PingPlotter PingPlotter Support Paketloss caused by me or my isp ? Need help

I have been experiencing paketloss for over 2 years now. It is especially annoying when using realtime apps or when i am trying to play video games online.

Now my question would be if someone could help me figure what this pingplotterscreenshot could mean. https://imgur.com/a/hIaKR5X

1. Is the issue on my end or my isps end ? (how can i tell ?)
2. What could a possible solution to my problem me ?


I appreciate any answer !