Good Afternoon,

Thanks for the post. I took a look at the screenshot and from this one sample it's tough to say where the packet loss is starting. The packet loss at Hop 1 isn't carry through to the other Hops at least from the screenshot. It appears as though it begins on Hop 4 which may be part of your ISP's network.

Again, it's tough to say on this one sample. I would recommend trying a few different targets (such as google DNS 8.8.8.8) and get a variety of sample sets.

If you want you can post that data or share the actual sample file through PingPlotter. You can do this by going to File > Export Sample Set (PP2)... This will let me put the data into my own PingPlotter and view it in a variety of different ways.

I would also encourage you to submit all this to us at support@pingman.com.

Let me know if you have other questions or need anything else.

Thank you,