Hi Phil,


Thanks for writing into the forum!

After taking a look at your PingPlotter data it would appear that these periods of 100% packet loss are starting at your router and are going all of the way through to the destination. I would guess that this is likely some bad hardware and that it might be time for a new router. That said, I'd certainly suggest power cycling it and perhaps even a factory reset (careful as this may remove any ISP configurations that may be set, talk to your ISP first) before giving up hope and tossing it. Here is a link explaining what Bad Hardware on Local Network might look like. The intermittent red bars that go all the way through the route point to hardware in my mind.

Make sure to check your wiring or if you're on wireless try plugging in and see what that does for your connection.

Let me know if there is anything else I can help with!

Thanks,

-Poe