Pingman Tools Home Forums PingPlotter PingPlotter Support Need Help Getting ATT to see there is a problem with their service

Hi, I am a novice PingPlotter User, but I think I know enough to interpret the results I have attached that ATT ISP service is the problem. I have attached a couple of screen shots and the PP2 files. I have been testing to google.com and my firewall gateway IP.

I would like to use the group's expertise to help me better understand the results so I can share that information with ATT Tech Support. Can you reply with details that I can use, please?

Thanks in advance and feel free to ask for more details.