Hi McFavorite,

Thanks for reaching out!

I took a look at the PingPlotter data you linked and it looks like you are getting packet loss from hop 2 which is outside your local network meaning that it is an ISP problem. If the problem continues you will want to get in contact with Comcast to try and resolve the problem.

Before you reach out to Comcast it will make your life a lot easier if you are fully prepared here are some links that will help you build a case.

Here's a link to the manual for Instructions on Reporting https://pingplotter.com/manual/reporting.html

Also, here's a link to an article on Sharing PingPlotter Data https://www.pingplotter.com/wisdom/article/about-pingplotter-sharing.html

Along with that here are a couple of articles we have that could also benefit you:

Solving Problems Outside Your Network https://www.pingplotter.com/fix-your-network/outside-network-problems.html

Interpreting Latency and Packet Loss https://www.pingplotter.com/wisdom/article/latency-packet-loss.html

If all of that seems like a lot of work you can also look into our newest product Sidekick https://www.pingplotter.com/sidekick . Sidekick is only $20.00 USD and is a step by step troubleshooting wizard that will collect your PingPlotter data. You can send the data that Sidekick collects directly to your ISP support department to help speed up a resolution for your problems.

Best of luck with talking to Comcast, If you have any other questions let me know!

Thanks,
-TJ