Hey rlindenschmidt,

Thanks for getting in touch! Sorry to hear this is happening - but thanks for being a long-time PingPlotter user!

First of all, how is Catalina? I've heard great things.

Second, we were able to get our hands on a copy of Catalina - and we updated PingPlotter for macOS to support Catalina. That functionality was enabled in 5.11.5 (and it looks like you're running 5.10.4).

The easiest way for you to update (if you're current on maintenance) would be to enter your license key here:

https://www.pingman.com/account/download/?key=

You can then download the latest Mac build, move it to Applications, and be ready to go!

If that doesn't seem to work for you, feel free to reply here or write in to our support (support@pingman.com). We're happy to help!