Hi Spoidah,

Sorry to hear you're having some very frustrating sounding experiences with your gaming.

Thanks for the in-depth explanation and the video. Something to try with any kind of packet loss is to find the actual server that you are experiencing the issue with and trace to that specific server while you are playing the game and experiencing these stutter issues.

To find the server (assuming you're using a PC) you can do a "netstat -b" command in CMD (**Search box -> CMD -> Run as Administrator -> Yes -> netstat -b**) this will give you a list of executables as well as the associated IP addresses they are connected to. Look for a CS:GO related executable and find the IP under **foreign address** with a state of **established**. This is most likely the gaming server though occasionally gaming companies will obscure their server IPs if different ways so it's possible that it's not the same server you're connected to.

Trace to this address in PingPlotter while you play CS:GO and note the times when you are having issues (literally write down the times) and go back and try to match them to what you're seeing in the graphs.

At the same time I'd also suggest tracing to the following sites:

1. You can trace to your ISP (generally hop #2 or #3). You can do a "WHOIS" google search on the IP address and usually get back some results to see who registered the IP address to see if it's your ISP.
2. I would suggest tracing directly to your router (Usually the first hop in the route - 192.168.0.1 or similar).
3. Trace to your NIC (Network Interface Card). In Windows search for **CMD**, open a command prompt and type **"ipconfig"** (without the quotes) and look for the **IPv4 address**, this is usually your NIC IP.
3. Finally, trace to your loopback address (127.0.0.1). Tracing to your NIC and Loopback addresses lets you verify that any issues you are seeing are not related to the hardware or IP stack on the machine you are tracing from.

You can set up a UDP as well as an ICMP named configuration and trace to each IP with both configs. See this page for more details:

https://www.pingplotter.com/manual/named_configurations.html

I would suggest tracing to the above-mentioned IPs for a good chunk of time (48hrs) and see what kind of results you get back. Note down when you are having issues and send that over as well. Once you have a good chunk of time tracing to these addresses you can share your results with us by exporting your workspace (**Workspace -> Export Workspace file...**). Send us an email at **support@pingman.com** and we'll send you a **DropBox folder** to upload it to.

Once we get it we'll take a look at it and let you know what we see.

Let us know if this leaves you with any questions!

Thanks,

Poe