Thanks for getting back to me. We identified a problem with upstream power on my arris modem, so swapped out and tried isp modem, and was still having problems, so I think it is somewhere on hop2, which was already my suspicions, one of the techs made a comment about my node being split a few weeks ago, and that is about when all the problems started. There was some downtime yesterday for maintenance and today has been smooth on pingplotter so far. Now just have to work on the upstream power level so I can go back to using my arris sb8200 and not their crappy askey modem...