Hi ydoC,

Thanks for getting in touch!

I'm sorry to hear you're having issues with your internet connection, that's always super frustrating.

After taking a look at your attached screenshots I see what you're talking about, it certainly seems that the issue originates at 10.82.0.1 and goes through to the final hop.

If you have an IP address (10.82.0.1) and you are unsure who it belongs to, you can always do a WHOIS search (google WHOIS and you'll find several). The 10.0.0.0 - 10.255.255.255 address range is reserved for private networks only and is not publically routable on the internet. This means that it's likely a device within your network, though it could also be a device on your ISP's side.

To find out, we have a handy tool that is built right into PingPlotter called Local Network Discovery (Tools -> Local Network Discovery). This tool will scan your local network and give you information about all of the devices on your network. It'll give you the IP address, MAC address, MAC Vendor, Hostname, Ping, Protocols, and finally Description if it's available.

Go ahead and do a scan and look for that IP address (10.82.0.1) and if it shows in your network then it's something between your router and your ISP (it could be your modem?). If it doesn't show up then it's on your ISP's side and you'll need to get in contact with them.

Here are a couple of good articles about building a case to present to your ISP:

https://www.pingplotter.com/fix-your-network/outside-network-problems.html

https://www.pingplotter.com/manual/building_a_compelling_case.html

It seems like you have some pretty compelling evidence with those screenshots as they all show the same packet loss starting at hop #2 and going through to the final hop.

Good luck and let us know if there is anything else we can do to help!

Thanks,

-Poe