Hi Modasi,

Thanks for reaching out - I appreciate those share pages you've posted!

I'm sorry that getting your internet up to speed has been such a challenge. A point-to-point connection can be difficult sometimes.

Looking at these two share pages, I noticed that the first hops are different - do you know what/where your device was connecting to at those times?

It seems like there are issues beginning at hop 1 in this image:

https://share.pingplotter.com/gxrGMroXgiZ

Here, it looks like it starts at hop 2 or between hop 1 and 2:

https://share.pingplotter.com/DLLdDCLeqFt

However, it's hard to say where the problem lies for certain without more data. I would highly recommend running a trace to your NIC card in conjunction with a streaming service that you're having issues with (ex. Netflix). If on Windows, you can find this address by typing "ipconfig /all" in command prompt and look for IPv4 under "Ethernet adapter Ethernet".

If you have a macOS device, follow this link for instructions:
https://kb.iu.edu/d/ackn

Run a trace to your NIC card as well as a streaming service for at least 24-48 hours, then compare your results; feel free to share those with us if you'd like!

Regarding PingPlotter results and pinpointing the source of the problem, see these articles:

https://www.pingplotter.com/fix-your-network/interpret-results.html

https://www.pingman.com/kb/article/how-do-i-pinpoint-the-problem-47.html

Please feel free to ask any questions or even share some additional data - we're happy to help!

All the best,
-Austin