Hey there,

Thanks for getting in touch!

Packet loss is usually something we frown upon, no matter where it originates from. If you'd like a little more information on what's normal and what isn't, please check out our tool that can give you mounds of help:

https://www.pingplotter.com/fix-your-network

Thanks again for getting in touch! If there's anything you'd like us to take a deeper look at, feel free to head to Help -> Email PingPlotter Support from within the program to submit a ticket and we will be glad to help out however we can!