Trying to learn here and would appreciate a second opinion on this one.
We are experiencing fairly regular choppiness in audio and drop outs of audio during VOIP calls.
I've run PingPlotter and see what looks to me like jitter. Also a high latency at hop #9.
Would you be suspect of router at this #9?
I've got PP data export here - https://www.dropbox.com/s/7r7dtrla6u5vqpb/allen%20miller%20-%20Meridian-64.2.142.153.pp2?dl=0

I appreciate your assistance.
Thank you.
Regards,
Allen