Hello,

Looking at the data that you've collected (thanks for providing that!), I can definitely see where these random drop offs seem to be happening.

There's definitely some consistent packet loss throughout your route starting at your 2nd hop and it appears *especially* consistent starting at your 4th hop. It's tough to say for certain, but it looks like your 2nd hop might be another internal device like a modem / router whereas hop 4 is going to be an external device used by your ISP. The correlation of packet loss between each hop starting at 2 and 4 is going to be a big sign as to whether this is a problem with your internal network or if it's an external problem.

I'd suggest taking a look at our step-by-step guide to resolving network issues using PingPlotter. You've already captured some good data that shows the problem, so you can jump straight in and it'll walk you through the rest:
https://www.pingplotter.com/fix-your-network/capture-problem.html

Cheers,
Kody