Hi Rae,

The max latency certainly can have an affect on the performance of the connection, even with the current latency being much lower.

Even though your current latency is somewhere between 62 and 95, at some point your current *was* 184. It sounds like your IT department may have been gathering samples on your connection and collecting data over some period of time, which is why they were able to capture a max latency of 184 even though the current values are much lower now.

As for replacing of the modem or router, that's definitely not something that we could advise for or against, and that should be taken up with your IT department that is making the recommendation.

Cheers,
Kody