Hi there,

I've taken a look at the screenshot you linked and I'd be happy to provide some guidance here.

Even though hop 1 (your router) is showing significant packet loss, the packet loss does not carry through to the rest of the hops and is not consistent all the way through, therefore this is not indicative of an issue with your connection. Here's a knowledge base article from our site that talks a little bit about this:
https://www.pingman.com/kb/6

Based on the screenshot as a whole, I don't see anything that stands out as a "problem" within your connection. Your final destination is reporting ~1% packet loss which should be low enough that you don't notice it during normal use.

Cheers,
Kody