Hey guys,

before I say anything else I'd like to say thank you guys for this tool as a whole. It makes me feel infinitely more confident that I'll be able to address and hopefully fix this issue being able to provide all the information that I need to my ISP.



Even as a layman this seems to paint a clear picture but I'd like to have it confirmed by someone that actually knows what he's talking about. If it is indeed on their end, what's the best way to verbally express the issue to them? I've read the article on preparing a case, but I feel it's more important for me to have at least a somewhat basic terminology to go with rather than being blown out the water by the most basic of question from their side.

Do I start out by expressing that I found an "issue" in one of their... network centers? I'm unsure how to even phrase my approach and would hate to be brushed off because of it.

Thank you so much for your time!,

Harinder