Hey JWK,

Thanks for writing in - sorry you're having trouble.

We'd *love* to dig into this a bit further to get to the bottom of what's going on, but may need a bit more info to do so. If possible, would you be able to send in a support ticket from you instance of PingPlotter (via the "Help" -> "Email PingPlotter Support" option in program)? This will give us a bit of information on your configuration, as well as the opportunity to take a look at any error logs that may be present (which could help provide some clues as to whats causing this behavior).

Let us know, and we'll be happy to help out from there!

Best wishes,

-Gary