Hey Mark,

Thanks for getting in touch - and thank you for your recent PingPlotter Standard purchase! We appreciate the support.

It's tough to draw any correlation to the packet loss percentages at hops #2 and #3 and your final destination. You're focused in on a *very* small period of time here (12 samples, from what I can see), and 2 lost samples in that period can account for a 16.7% packet loss reading (so it'd be easy to get some misleading patterns with this small amount of data). The fact that the packet loss isn't present at hop #4 (or hops #7-10) would typically imply that it isn't playing a role in your issue. It's difficult to say for certain without being able to see the timeline graphs for your intermediate hops, though.

If you'd like, feel free to send over a .pp2 file of your results (you can post them here, or email us at support@pingman.com), and we'd be happy to take a closer look and offer any guidance we can!

In the meantime, your goal here should be to correlate the issues you're experiencing while playing WoW with any patterns you can identify in your PingPlotter results. You're off to a great start by tracing to your server IP - and you should try to keep a trace running to this target for as long as possible (24/7, if you can - so you can capture any/everything that happens). When you experience lag in game, you can make a note of it in PingPlotter (more details on how to do this here: http://www.pingplotter.com/manual/time_line_graphing.html), so you can see if any "problem" patterns are present in your PingPlotter results when you're actually running into problems with your connection. We cover this practice in quite a bit more detail here:

http://www.pingman.com/kb/47

Your next goal should be to eliminate any variables (that you have control over) to see if you can isolate what the culprit in your issue is. We've got a great article that provides some tactics and best practices on this front:

https://www.pingman.com/network-nirvana/

Hopefully this helps get you headed in the right direction! If you should find yourself with any other questions - please let us know.

Best wishes,

-Gary