Hey Fellow,

Thanks for getting in touch - sorry you're having to deal with these latency spikes.

From what I can see in the screenshot you've provided, it looks like there's a bit of packet loss happening pretty early in the route that *appears* to be carrying through your route to the final destination. It's tough to tell for certain what the culprit here may be with the limited amount of data we have, though. If you'd like - feel free to send over a pp2 file, or share your results via the "File" -> "Share" option in PingPlotter, and we'd be happy to take a closer look!

In the meantime, your next steps here should be to eliminate any variables (that you have control over) to see if the culprit in this issue may be something inside your network. One step to take may be to disconnect anything from your network that is actively using a connection, and then start plugging things back in (one at a time) to see if you can identify anything that may be contributing to your problem (and be sure to do this while still tracing with PingPlotter, so you can see any changes in your results!).

We've got a guide that goes over some strategies and best practices to employ when troubleshooting an issue like this one, which may be of some help to you here:

https://www.pingman.com/network-nirvana/

If you have any questions, or if you find yourself needing any other assistance - please let us know.

Best wishes,

-Gary