Hey Bobby,

The packet loss that you're seeing at hop #1 isn't necessarily anything to worry about here (I actually run into this exact issue on my home network quite often). Some routers just aren't fond of ICMP TTL expired requests - and may down prioritize them (or not respond to them at all). As long as that pattern of packet loss isn't carrying through to the next hop, or though to your final destination - then it's usually nothing to worry about. We cover this topic in a bit more detail here:

http://www.pingman.com/kb/5

And we cover a few more aspects of this scenario here:

http://www.pingman.com/kb/6

If you have any questions, just let us know!

Best wishes,

-Gary