Im a home user, not a professional. I have now purchased the full pro version even tho I cant afford it. Its been that good.

For almost a year Arris has been selling the SB6190 cable modem. Its based on the NEW Intel Puma 6 chip. Turns out there is a HUGE SERIOUS issue with the chip and maybe with the entire Puma line of chips from Intel. I used Multiping ( a long time owner ) and Pingplotter ( just purchased ) to isolate a issue and have forced Arris/Intel to officially admit to the issue.

Pingplotter allowed me to test TCP and UDP as well as ICMP and completely isolate the issue to the modem.

Pingman tools has changed the world as Intel's entire new Connect Home division is based on this chip. The new version of this chip, the Puma 7 for DOCSIS 3.1 and 10Gbps cable modem speeds has not shipped yet and its anticipated it will also have the issue.

Its a big deal thats being watched by reporters for a outcome.

Arris / Intel has said they can fix it with a firmware update. No one but Intel believes this. We are currently waiting for this firmware update.

This drama and lots of Pingman tools screen shots as evidence are on this forum post on DSLReports. https://www.dslreports.com/forum/r310798...xLinear-mistake

The official Arris ack is on page 7. http://tinyurl.com/hegdau3

I do have a support question. Sorta. I need min/max plotting like in Multiping. I also like creating my own time spans that include months and years and I dont see hwo to do that anymore with a config file. Also there once was a addon that would give std deviation stats.

SO... Pingman tools is maybe changing a entire division of Intel and maybe causing a rethink by Arris to even use Intel VS Broadcom. GREAT TOOLS !!!!