Hi LRM,

Thanks for reaching out!

If you're seeing packet loss that's originating at the first hop in your route - and that packet loss is carrying through the rest of your route; that would usually indicate that there's an issue somewhere between the machine you're running PingPlotter on, and the first hop in your route (usually your modem/router).

We've got a couple of examples of different things that could be in play with a scenario like this in our "Common Network Problems" article:

https://www.pingplotter.com/common-network-problems

If you'd like to share some of your trace data with us (via the "File" -> "Share" option in PingPlotter), we'd be more than happy to take a look, and offer any guidance we can from there!

Best wishes,

-Gary