Thanks Gary, that's exactly the information I was looking for. I originally searched the kb for something like "packet loss in summary". I tried it again and still got no results. I was able to find the kb you directed me to via "packet loss" search. I guess it was a case of less is better.

May I suggest that Pingman include a link to the manual in the 'Help' dropdown? And possibly include a section with links to the most common kb questions in an appendix of help?

Thanks
w