Hey h4ni,

It appears as if the issue starts at hop #1 (and carries through to the final hop). So the issue is *most likely* between the computer and hop #1 (which is most likely your wireless router/modem)

Wireless networks are not always reliable - if you're seeing consistent packet loss at hop 1 (your wireless router/hub) and you're connected to your network with 802.11 wireless, then your wireless connection may be the culprit.

Wireless connections are almost always recognizable (vs a wired one) because there is a non-zero latency even inside your own network. Sometimes, this is 1ms - sometimes it can be as high as 4 or 5 ms normally, and sometimes you get regular latency as high as 250-400ms.

If you're seeing that, and you can somehow connect your computer to a wire, it may make a big difference in your network experience. If that's the case, sometimes changing wireless channels can help (from your wireless router) or even upgrading your wireless router to a newer one.

I hope this helps. If you need any other help with this or anything else, feel free to email us at any time.

Cheers!

-Phillip