Hello,

Thanks for writing in - we're happy to hear you were able to get things working!

As long as the packet loss you're seeing at hop #2 doesn't carry through to your final destination, then it's usually nothing to worry about. Some routers don't prioritize ICMP echo requests very high (or don't respond to them at all). If you're interested, we cover this topic in a bit more detail here:

http://www.pingman.com/kb/5

If you should find yourself with any questions, or needing any other guidance - please don't hesitate to let us know!

Best wishes,

-Gary