Hello,

Good to hear that Comcast is working with you - and things are seeming to get better!

As far as the one day a week that you're losing connectivity - its tough to tell what may be happening here without a bit more information. If possible, would you be able to send us over a .pp2 file (in PingPlotter -> "File" -> "Save Sample Set") from one of these periods? If we can get a closer look at what's happening, we'd be more than happy to offer any advice we can.

Let us know!

-Gary