I have been battling with my ISP for almost 6 weeks now over an slow connection speed. In the course of my investigation I have discovered PingPlotter. I need some guidance to ensure I am drawing the correct conclusion.

I have been plotting a connection between by computer and google.ca for the past 48 hours. A sample of the data is shown in the attached. Would I be correct in concluding that the problem has it's root between hops 2 and 4?

Any guidance, help or suggestions would be most welcome.

thanks

Jim