I have had the pleasure of using Pingplotter a short time and what a great tool. Intermittently for a few months now I have been suffering between 5-11% packet loss from Comcast. Comcast keeps telling me to do the usual recycle the model and remove my router and they send out the tech people. The problem disappears for a while and the comes back again. I've used Pingplotter to sample the data in hopes of isolating the problem for Comcast. I'm confused though because it looks like the packet loss occurs everywhere!

What do I tell Comcast with a result like this? I see the Hop 11 and 12 problem but not sure what to make of when there are problems everywhere.

Any help in interpreting this would be most appreciated.

Thanks!

Birdman