You figured out the 100% packet loss part of things there.

See here for some information on that:

http://www.nessoft.com/kb/20

Also, the latency variants you're seeing at hop 14 are not terribly abnormal. We discuss that topic here:

http://www.nessoft.com/kb/5

and

http://www.nessoft.com/kb/24

Of course, none of this directly addresses that packet loss you're seeing across the board there. It's difficult to tell precisely where the packet loss is being initiated - but it's somewhere around hops 2 or 3. Hop 2 shows some packet loss, Hop 3 shows more. If both of these IPs are owned by the same ISP (probably your primary ISP), it probably makes sense to contact them and ask about this packet loss problem. It's pretty clear that your problems are not being caused by the downstream hops here - since hop 3 and hop 16 have very similar packet loss counts.

I hope this helps.

- Pete