Ok, let me see if I can explain this without too much confusion. I have my remote client installed with the ping plotter software. I had them run a trace route to the server here in my office. I asked them to get a sample of the data every time they got the disconnect message. I have received 4 different samples so far and I am having a very difficult time determining exactly what this data is telling me.

The data samples I have show an excellent connection with average speed times of 107ms. There are 27 hops between the remote client and the server. I do see that there have been some spikes upto 500ms, but the average times are around the 110 mark which tells me that the spikes do not last very long or are not very frequent. At first glance, I would say there isn't a problem with this client.

Now for the mysterious part...

The graph at the bottom of the software has a strange gray area that is just blank. The graph will show a red space whenever packet loss has occurred throughout the path. This graph does not show any PL. It only shows a 'break' in the black life line, if you will, of the connection. If I were to give my opinion, I would say there was a break in the connection altogether.

Are these gray blank areas route changes?

FYI, this graph is listed as the destination IP address.

Thank you.