Pingman Tools Home Forums PingPlotter Beta Version Questions/Bug Reports Ping Plotter crashes when saving sample file

Ever since I upgraded to the latest version of Ping Plotter, I can't save a sample file, be it the current focus, or entire sample, without the entire application just closing, crashing. No error is thrown when this happens.

Version: 5.27.9.1419

Hi Jibroni,

Thanks for submitting this feedback, I appreciate it!

Some earlier versions of 5.27.x had export bugs, but to the best of my knowledge most of these should be resolved with 5.27.9:

https://www.pingplotter.com/download/release-notes/

I've just ran through this functionality on my instance of PingPlotter and didn't run into this crash. We have released 5.27.10, I suggest trying this first to see if that fixes things for you (Help > check for updates).

With that said if you do continue to experience issues/bugs/errors could you submit a support request from inside PingPlotter (Help > email pingplotter support)? This will send us some diagnostic logs that will give us a much better look into what could be causing this.

All the best,
-TJ

Updating to 5.27.10 seemed to have worked. thanks.