Pingman Tools Home Forums PingPlotter PingPlotter Support First hop

Hello,will someone look at my first hop,and explain to me what's wrong?

Hi Pingeling,

Thanks for your question!

From your screenshot, it doesn't look like there is any significant packet loss showing beyond hop 1 (there is a bit on hop 2 but it doesn't carry through). This most likely means that your router or modem is just not configured to respond to ICMP requests. Here is an article with more details:

https://www.pingman.com/kb/article/initial-hops-100-packet-loss-6.html

This isn't something that you likely need to worry about but if you are curious you could try a different packet type and see if it will respond to that (Edit -> Options -> Default settings -> Engine -> Packet Type -> TCP Packets).

Let us know if you have any other questions!

Thanks,

-Poe