Pingman Tools Home Forums PingPlotter PingPlotter Support Router setup and ping plotter?

So I set up a different router in my house from a cheapo walmart router to my WNDR3300 netgear dual band router. Pingplotter worked on the other one, but I get a peculiar effect on the new one. Attached. I'm guessing its some setting in the new router? Thanks in advance.

Hi.

No attachment made it on here, so I can't comment *specifically* on your issue, but I'll make a wild guess.

We have a Netgear router here that has issues with the first hop - showing a lot of packet loss when more than one target is being traced to. The second hop is fine, though - which means it's just the way the router responds to ICMP TTL=0 packets. We talk about that issue here:

http://www.nessoft.com/kb/24

If that doesn't hit your issue, then please post a picture (either here or via our support email and we can post the picture back here).

- Pete

How strange. Let me try again. I'll explain it at the same time too.

It shows giant blocks of packet loss that are evenly spaced every minute or so, with a second or two of ping graph in-between.

Well that's not pretty.

I'm assuming that the internet itself isn't doing that, right? Just PingPlotter? We've seen this pattern before - but it was the router actually rebooting itself (which obviously stops the internet from working during the reboot process).

There are a couple of things you can check:

* Are you running the latest bios for your router?
* Can you use the TCP packet type instead of ICMP?
* Does setting the trace interval at 15 seconds solve it? If so, how low can you get that number?

It looks like maybe there's a limit to how many packets the router allows in a specific time period (1 minute, based on your graph) - or maybe there *might* be some rule in the router that's kicking in and blocking traffic for a minute. Dig around and see if you can find anything related to ICMP.

- Pete

Yeah, the internet works just fine, it's just pingplotter from what I can tell. The router doesn't seem to stop working at all. I'll try both here in a sec.

15 second interval:Huh, it looks like it actually pings okay.
5 second intervals: Looks fine, I don't see any packet loss.

Up to 1 second, it started again.


These are the options available in the dashboard. What do you think it'd be under? I dont see anything regarding TCP or ICMP just at a precursory look.
Setup
Basic Settings
Wireless Settings
Content Filtering
Logs
Block Sites
Block Services
Schedule
E-mail
Maintenance
Router Status
Attached Devices
Backup Settings
Set Password
Router Upgrade
Advanced
Wireless Settings
Wireless Repeating Function
Port Forwarding / Port Triggering
WAN Setup
LAN Setup
QoS Setup
Dynamic DNS
Static Routes
Remote Management
UPnP

Lan Setup:

It has LAN TCP/IP Setup under it:

LAN TCP/IP Setup
IP Address
IP Subnet Mask
RIP Direction
RIP Version

Use Router as DHCP Server
Starting IP Address
Ending IP Address

Any of these or?