Hi JAKEexe,

I agree with your initial assessment. This looks like an issue with packet loss starting at 192.168.213.22. I would start by contacting vodafone support and sharing this same info with them. Hard to say if that router is their's but they should be able to tell you otherwise.

Here's a good guide you can use to help build your case: https://www.pingplotter.com/fix-your-network/build-a-case/

Good luck!