I am a newbie to Pingplotter and I wonder if there is a resource here to help interpret the data provided via Pingplotter. I have five locations on a big-name network and we periodically experience high latency which essentially causes my locations connections to "bounce." I'm trying to show my big-name network that there is a problem but each time they do their 20-minute intrusive test they report that everything is fine.

But our network continues to have issues each day, every day.

If you are able to help, kindly let me know what information/data I can supply. Thank you, anyone, for your help!