Thanks for posting on the forum!
From the first screenshot, it looks like the packet loss might start at your router. There could also be some masking packet loss
as well. Have you tried rebooting it? To rule out your router you could try tracing directly to it (192.168.0.1) and see if it shows any packet loss. If it does then the issue is likely with your router. If it's clean then it is likely between hop #1 and #3. It's a bit hard to say since hop #2 is not responding.
You could also try using a different packet type such as TCP or UDP to see if you can get a different response. See this article for more details on how to set up other engine configurations
Let me know if this leaves you with any questions!